All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Fracture Liaison Service

Fracture Liaison Service

“Capturing the first fracture to prevent another.”

A Fracture Liaison Service Team (often called an FLS) helps people, who are over 50 years of age, who have broken a bone due to a bump, fall, or stumble from a standing height. These injuries are called ‘low trauma’ or ‘fragility’ fractures.

Your doctor or specialist will fix the fracture, but an FLS will assess your bone health and help you reduce the risk of suffering another fracture, especially a devastating hip fracture. Statistically, half of the people who fracture their hips, have previously fractured something else e.g. A wrist or humerus.

Why do I need this service?

If you’ve already broken a bone because of osteoporosis, the chance of breaking another bone doubles – especially in the next year. So, if you have osteoporosis, it’s essential that you’re diagnosed and treated quickly to prevent further fractures. It’s also important to avoid another fall, as you may be at more risk of breaking a bone than someone who does not have osteoporosis.

Osteoporosis is a silent disease, and people don’t know they have it until they break a bone. At least 1 in 3 women and 1 in 5 men over 50 will have osteoporosis. Osteoporosis is sometimes confused with osteoarthritis. Osteoporosis is a bone disease; osteoarthritis is a disease of the joints and surrounding tissue.

Falls prevention is also very important, and you will find more information regarding this under resources. You can use your ACC number to access subsidised physiotherapy sessions/plans.

Page last updated: 3 October 2023

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