Patient and visitor guidelines at Alert Level 1
Alert Level 1 guidelines are now in place at Christchurch Outpatients. Please check our COVID-19 page for the latest information.
Christchurch Outpatients is the new outpatients facility at Christchurch Hospital. It provides a wide range of outpatient services over 5 floors of a new building.
Christchurch Outpatients main entrance is at 2 Oxford Terrace. Please check your outpatient appointment letter to make sure you end up where you’re meant to be for your appointment.
Phone
Service hours
- 7:15am - 5pm weekdays, excluding public holidays.
Kānuka café
- 7am - 3pm weekdays. More information.
Location
Street address
Christchurch Outpatients
2 Oxford Terrace and 245 Antigua Street (Rear entrance)
Christchurch
Patients and Visitors
When attending an outpatient appointment you can bring one support person with you.
Enquiries and feedback
We welcome your feedback about our services and your experiences at Christchurch Hospital.
Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.
In an emergency
In a medical emergency, call 111 and ask for an ‘ambulance’.
The Emergency Department is for serious emergencies only, not for long-standing or minor injuries or illnesses which can be treated by your family general practice team or an after hours clinic.
Note: The shuttle now runs from the new Deans Avenue car park.
At Alert Level 1:
- Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle.
- While it is not mandatory to wear masks or face coverings on public transport at Alert Level 1, it is recommended. We will not supply them, but you are encouraged to bring your own for the trip from the car park to your appointment.
About the shuttle service
The free Christchurch Hospital shuttle runs from the new Deans Ave Car Park.
- Monday to Friday: Shuttles run every 15 minutes between 7.15am and 8.30pm
- Saturday and Sunday: Shuttle runs every 15 minutes between 11.00am and 8.00pm
- Please note, there is a mandatory break between 2.30pm and 3.15pm on the weekends for our drivers, so no shuttle will operate at this time.
- IF YOU HAVE FLU LIKE SYMPTOMS PLEASE DON’T USE THE SHUTTLE.
How to use the shuttle
- The Deans Ave Car Park, near the Moorhouse Ave end of Deans Ave, is now sealed, fenced and lit in the evenings.
- Please take your ticket from the machine at the barrier arm as you enter the car park, and park anywhere there is a space. You can park for up to 24 hours.
- Make your way to the covered waiting area in the middle of the car park with seating provided. The Hospital Shuttle will pick up from and return here.
Paying for your parking
- Pay for your parking at one of the pay machines before you return to your car.
- Payment is available via cash (coins and notes), credit card and eftpos $0.60 transaction fee applies.
Parking costs and time limits
- Monday to Friday (Day): $5.00 for first four hours parking. $1.50 per 1 hour thereafter or part thereof to a maximum of $15.00.
- Monday to Friday (Nights - Entry after 6pm): Max charge $10.00. Valid until 9am the following morning.
- Weekends: $5.00 for first four hours parking. All day (Valid until 6am the following morning) $10.00.
About the shuttle
The shuttle is free and operates between 7.15am and 8.30pm on weekdays and between 11am and 8pm Saturday and Sunday.
There is a mandatory break between 2.30pm and 3.15pm on the weekends for our drivers, so no shuttle will operate at this time.
Shuttles leave every 15 to 20 minutes and drop off & pick up either at Christchurch Outpatients and Christchurch Hospital main entrance.
The shuttle journey takes around 8-10 minutes depending on traffic.
The new car park is a clear walk through Hagley Park to the hospital. This walk takes around 15-20 minutes and there is a sealed footpath all the way.
The shuttles are clearly marked with our new bright orange livery, so please make sure that you get on the correct shuttle.
Parents are responsible for bringing their children's car seats. The shuttle can accommodate prams.
The shuttle is not suitable for wheelchairs. There is mobility car parking on site and near Christchurch Hospital.
Please note that drivers take a half-hour lunch break around 1pm and so there may be some delay at this time.
There is a mandatory break time on weekends for our drivers between 2.30pm and 3.15pm, so no shuttle will operate at this time.
Note
This is the only shuttle service run by Canterbury District Health Board.
Please make sure that you get on the correct shuttle when you leave the hospital.
Our shuttles are clearly marked in bright orange with the Deans Ave Car Park destination.
We recommend using the hospital shuttle service which runs from the Deans Avenue Car Park, as there is only very limited on-street parking near the Outpatients building itself.
If you prefer to try to park nearer the hospital the nearest off-street car parking to the Outpatients building is a Wilsons car park on Antigua Street, but there are several other car parks within a short walk. See the City Council’s website for an up-to-date parking map.
See Christchurch Hospital for more detailed information about parking and transport.
If you are a mobility parking permit holder you can park in one of the designated mobility car parking spaces (indicated by a wheelchair icon on the map below) located outside the front of Christchurch Hospital, Christchurch Outpatients and nearby on Cambridge Terrace.
If the mobility parking map does not display: This Google map is designed to work with up-to-date versions of web browsers such as Chrome, FireFox, Edge and Safari, please upgrade or use a different browser if the map does not display .
Drivers can drop patients off and pick them up – no waiting! – outside the building and park elsewhere.
- This area is very congested, including deliveries to the building, cyclists and pedestrians.
- Volunteers and security personnel will be on hand to assist.
- All drop-off parking is P5 – Drop-off only. Mobility parking is P30.
See this short video for more information.
If you cannot see the video on this page, you can view it on Vimeo.
Several main bus routes travel directly past Christchurch Outpatients. There are bus stops within 50 metres of the building on both sides of Tuam Street.
- 60 - Hillmorton to Southshore
- 80 - Lincoln to Parklands
- 85 - Rolleston to City non-stop
- Orange Line (P) - Halswell to Queenspark via City
- Purple Line (P) - Airport & Sheffield Crescent to Sumner
- Yellow Line (Y) - New Brighton to Rolleston
Check www.metroinfo.co.nz for more details of bus routes and timetables.
Directions to Outpatients
The main entrance to Christchurch Outpatients is at 2 Oxford Terrace, the entrance is indicated by the yellow circle on the orange building on the map below. There is also a rear entrance on Antigua Street.
Directions in Outpatients
There are staff and volunteers in ground floor reception to help direct patients to appointments.
Large signs indicate locations of services.
There is a reception area on each floor.
Printable hospital map
Christchurch Outpatients Map
The main entrance to Christchurch Outpatients is at 2 Oxford Terrace shown on the map by the yellow circle on the Christchurch Outpatients Building. There is also a rear entrance at 245 Antigua Street.
The outpatient services at Christchurch Outpatients are as follows, floor by floor. Each service has its own reception desk on the appropriate floor.
Ground
- Diabetes
- Endrocrine
- Blood Test Centre
Level 1
Level 2
- Canterbury Eye Services (Ophthalmology)
- Central Preadmission Clinics
- Haematology Outpatients
Level 3
- General Medicine
- Gastroenterology
- General Surgery
- Infectious Diseases
- Dermatology
- Allied Health
- Respiratory
Level 4
- General Surgery
- Genetics
- Vascular
- Neurosurgery
- Cardiothoracic
- Cardiology
- Neurology
- Urology
Kānuka is a new café on the ground floor of the Christchurch Outpatients building on Oxford Terrace.
Kānuka serves gourmet sandwiches, fresh salads, quality Allpress Espresso coffee in a light relaxing atmosphere. There is also a range of gluten free, dairy free and vegan options available.The café also has a convenient ordering app available for free. Simply download it at the Apple App Store or Google Play
Kānuka Café is open, payment options include contactless eftpos and app ordering. Coffee and food can also be ordered and paid for via the Kānuka Café app, the app is available to download at the Apple App Store or Google Play
Opening hours
Kānuka’s hours of operation are Monday to Friday, 7am - 3pm.
Page last updated: 23 September 2020
Is this page useful?
