All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Serious Adverse Events 2016/17

Friday 24 November 2017Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Inpatient falls continue to be the single major serious adverse events (SAE) reported by the Canterbury DHB for the 2016/17 financial year.

The release of a Serious Adverse Events report by each DHB is a Health Quality and Safety Commission (HQSC) initiative. The reports highlight events which have resulted in significant additional treatment, major loss of function, are life threatening or have led to an unexpected death.

Of the 73 adverse events identified as serious by the Canterbury DHB, 29 were patients who had a fall while in hospital – the same number as reported the previous year and 25% less than 2014/15 figures.

Chief Medical Officer Dr Sue Nightingale says “there continues to be a focus on identifying risk factors and tailoring falls prevention strategies to meet the needs of individual patients while they are in hospital and when they return home.”

A further 20 patients sustained hospital-acquired pressure injuries. These have been included in Canterbury DHB SAE reporting for the first time, with each case leading to an independent review and recommendations.

Canterbury District Health Board is currently working with ACC to design and implement a district wide three year pressure injury prevention improvement programme. “The Canterbury Health Pressure Injury Advisory Group has been proactive in developing and implementing pressure injury prevention strategies and the broadening of the programme will result in a data driven improvement approach to prevention across the district,” says Sue Nightingale

Some adverse events marked as serious in the July report have since been downgraded following further investigation, though each event is still followed up with a review process.

Nationwide, and in Canterbury, the highest reported event category related to clinical management, including pressure injuries and delayed or missed diagnosis or treatment. 

Sue Nightingale adds that “serious adverse events are reviewed through a formal process with the aim of providing feedback to patients and families so they are aware of contributing factors and causes and how we intend to make our systems safer.”

As noted by HQSC Chair Professor Alan Merry, “an increase (in reported events) probably reflects a change in culture towards increased transparency and learning from system failings, rather than an increase in adverse events themselves.”

Sue Nightingale agrees. “At Canterbury DHB the implementation of an electronic incident reporting system means that staff feel comfortable reporting events and ‘near misses'.  By looking into the factors that contributed to these events and reviewing what happened we can learn and improve our systems and processes to make them safer.”

“The emphasis is on improving systems to reduce the chance of something similar happening in the future. While we aim for zero harm, having a culture where staff are encouraged and supported to report near-misses and adverse events is vital to ensure the quality and safety of our treatment and care is constantly improving,” says Sue Nightingale. 



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Page last updated: 19 October 2022

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