All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury’s government agencies team up to support COVID-19 Care in the Community

Friday 17 December 2021Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

care in the community COVID-19

Care in the Community resources available –

Canterbury’s Regional Public Service Commissioner for Canterbury and the Chatham Islands, Ben Clark, said while health was the lead agency, all government agencies in Canterbury had a role to play to ensure the people they serve and support were prepared for a significant increase in the number of cases of COVID-19 in our region.

“It takes a community to care for a community, and I know there are hundreds of people working across health, wellbeing, mana whenua and NGO social services to ensure that anyone who contracts COVID-19 in Canterbury or the Chatham Islands will be well supported, whether self-isolating in their own home or in an alternative community facility, including managed isolation and quarantine facilities,” Ben Clark said.

Senior Responsible Officer for COVID-19 at Canterbury DHB, Dr Helen Skinner, said most people with COVID-19 are likely to have a mild illness.

“It’s important that people’s health and wellbeing is monitored by a clinical team as well as self-monitoring while in isolation. It’s also vital that people isolating at home know who and when to call for help if their health deteriorates,” Dr Skinner said.

“This week we’ve gone live with a dedicated COVID-19 Care in the Community page on our website.

“This site provides useful information on practical things we can all do now to ensure we are all ready for when COVID-19 is more widespread in our community, along with guidance for those who are self-isolating and resources for community support providers.  

“If you’re heading away on holiday, have you made a plan to cover what you’ll do if you or one of your whānau catches COVID-19? Where will you isolate? What about vulnerable people you know who might be older and live alone or have a disability – how can you support others you care about?  

“The new section on our website also provides links to information on what it means to be a close, casual, or household close contact of someone who has tested positive for COVID-19 and there’s information on what to expect and who can support you after you’ve tested positive,” Dr Skinner said.

“The best thing we can all do now to protect ourselves is to be fully vaccinated, including having a booster dose if it’s six months since you had your second dose of Pfizer vaccine.

“When you leave the house remember: Mask, Scan and Pass – wear your mask, scan in everywhere you go, and show your COVID-19 pass when you need to.

“It makes the job of contact tracers so much easier when you have a good record of where you have been.  Once we start getting more cases in the community, we’ll all start receiving alerts to say we’ve been at a Location of Interest – it’s important to follow the public health advice provided.

Vaccination Clinics and Community Based Testing Centres are open throughout the holiday period.

“Under the ORANGE setting people who are vaccinated can enjoy a lot of freedoms – with masks, so I hope Cantabrians manage to enjoy catching up and socialising with friends and whānau in ways that keep everyone safe these holidays,” Dr Skinner said.



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Page last updated: 27 February 2024

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