VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Go Well this summer Cantabrians

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Thursday 21 December 2023Media release3 minutes to read

Go Well this summer

Go Well this summer Cantabrians

Now that summer’s here, it’s important to be prepared and understand how COVID- 19 and other illnesses might affect your holiday break.

“We want you to have a safe summer this year,” says Becky Hickmott, Waitaha Senior Responsible Officer for System Pressures, Te Whatu Ora.

“Please stay home if you are sick, have symptoms of COVID-19, or test positive for COVID-19.”

“If you’re going to be away from home, consider taking Rapid Antigen Tests (RATs), hand sanitiser, masks or face coverings, and your usual medications. Remember RAT tests can be ordered for free from a pharmacy. You can find a list of pharmacies at www.cdhb.health.nz/your-health/covid-19-tests/

“If you catch COVID-19 on holiday consider using antiviral medication, which is free for those of you who fit the eligibility criteria,” says Becky Hickmott. 

And remember if your summer of fun turns to a summer of glum, you can call Healthline 24/7 for free health advice around the clock.

Before you head off on holiday be sure to load Healthline’s number into your mobile phone, because when your GP’s doors are closed and the lights are out, a team of staff are ready to take your call – any time of day or night, including public holidays.

You can also call Healthline if you’re not sure where to go, they know what’s open around the motu. Phone 0800 611 116 – calls are answered 24/7 and they have translators available.

A new rural after-hours virtual telehealth service providing virtual GP consultations is now available for eligible rural communities. People can access the service by calling 0800 2 KA ORA (0800 252 672) *fees apply for some people.

If you are heading away, make sure you pack an extended supply of your regular medications.

Emergency Departments throughout New Zealand often run at capacity, especially over the festive season. Keep EDs free for those who need emergency care. In a life-threatening emergency, call 111.

You might also like to try a virtual consultation with a New Zealand registered health practitioner without seeing them in person. This is also called a virtual consult or telehealth. You can find a list of virtual care providers on healthify.nz.

For wellbeing support, free call or text 1737 any time, 24 hours a day. You can also call Lifeline at 0800 543354 or text HELP at 4357. Visit the All Sorts website to find ways to boost your wellbeing this summer.

Information for visitors to Christchurch

If you get sick after arriving in Christchurch, you can seek free health advice from Healthline at 0800 611 116 .

Visitors in rural areas can also access KA ORA, a new rural after-hours virtual telehealth service providing virtual GP consultations. People can access the service by calling 0800 2 KA ORA (0800 252 672) *fees apply for some people.

There are three Urgent Care Clinics in Canterbury – please note hours may vary – check their websites for opening hours.

Trusted health advice

You can also visit our HealthInfo website or your community pharmacy for health advice.

HealthInfo is a health information website that has information specific to Canterbury. It is written and approved by local doctors, practice nurses, hospital clinicians, and other healthcare professionals and features a mix of health information, fact sheets on different topics, and descriptions of local health services.

ENDS

 

 

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Page last updated: 22 December 2023

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