VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Changes to Canterbury Medical Oncology service

Friday 28 August 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury's Medical Oncology service is currently operating at below capacity

Due to a significant amount of planned and unplanned staff leave, Canterbury DHB’s Medical Oncology service is operating below its usual capacity.

This has severely reduced the department’s ability to provide first specialist assessments and follow up appointments.

Chief Medical Officer Dr Sue Nightingale says the team is having to reprioritise and defer some appointments to ensure those with the most urgent need are seen soonest.

“We apologise in advance to those patients and their whanau for this unplanned disruption. The team are determined to minimise the delays and make the most of all the resources available,” says Dr Nightingale.

A waiting system for oncology appointments is being implemented to better maximise the department’s current capacity. This will see patients waiting longer than usual for their appointments until the department is operating at full capacity again.

Dr Nightingale says the incidence of cancer in the community is rising as society ages, and that due to improved cancer management and detection, including newly funded medications, additional treatment options, and improved quality and length of life in cancer patients, there has been an exponential rise in the department’s workload.  

“This, coupled with a significant amount of unplanned staff leave in our Medical Oncology team, has resulted in this situation.

“The DHB is doing all it can to minimise the impact for patients and keep waiting time as low as possible. Actions urgently underway to boost capacity include:

  • Changing the way we work to ensure the reduced service meets the clinical needs of patients under active care
  • Introducing clinical prioritisation to ensure those in the greatest need are seen soonest
  • Upskilling and redistributing trainees to cover expected increases in acute demand
  • Urgent development of nurse specialist services to aid management of patients in ‘active care’
  • Exploring outsourcing options
  • Recruiting locums to assist,” Dr Nightingale says.

It’s important to note that this situation has come about due to unplanned staff leave and increasing demand – and is not in any way related to the DHB’s savings plan.

“Affected patients are all receiving personal calls from the department, notifying them if their Oncology appointment has to be rescheduled. 

“Prioritisation is being given based on clinical urgency, in particular those receiving active therapy, and we continue to work with Primary Care to ensure patients receive the support and care they need,” says Dr Nightingale.

We are hopeful that the measures we are implementing will improve the Canterbury community’s access to Oncology services and help the department return to full capacity, however we know that recruiting oncology specialists can take some time, so we are planning for a range of interim measures to boost capacity over the next six months.

ENDS

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Page last updated: 19 August 2021

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