All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health advice following fire at Bromley wastewater treatment plant

Tuesday 2 November 2021Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Health warning  – algal bloom in Lake Pegasus

Health advice following the Bromley wastewater treatment plant fire

Canterbury DHB’s Community and Public Health Unit is providing the Canterbury community with some practical advice following the fire at the wastewater treatment plant in Bromley, Christchurch.

Canterbury Medical Officer of Health Dr Cheryl Brunton says while there is no longer a significant amount of smoke in the air around this location, the strong smell created by the fire may persist for some time.

“Anyone experiencing any persistent health issues from the fire should contact their general practice team for advice, in the first instance,” says Dr Brunton.

Community and Public Health’s other advice is as follows:

Food safety

  • Wash home-grown fruits and vegetables before consumption.


  • If soot from the fire reached your home, you may wish to hose down your roof, outside walls, decks, paths, and driveway
  • Any large pieces of debris can be picked up using gloves. Please ensure the debris is cool and if in doubt soak in water before disposing of it in your red bin.

Internal surfaces

  • Any visible soot or dust (for example, on windowsills) can be wiped down using a damp cloth. For hard surfaces, use a mop with a mild soap or detergent.
  • Soft furnishing can be cleaned using a vacuum cleaner (preferably with a HEPA filter).


  • If you had clothes on the washing line which have been exposed to smoke and soot, put them through a rinse cycle and then wash again as usual.  Wash any other items that smell of smoke or soot.


  • Wash your pet and pet bedding if they were exposed to smoke and soot.



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Page last updated: 22 November 2021

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