All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Innovation Partnership places spotlight on how smart data puts patients first in Canterbury

Monday 11 May 2015Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

The Canterbury Health System has had the spotlight cast on it once again, this time in a report the Innovation Partnership commissioned on Data Driven Innovation in New Zealand.

The report explores how data driven innovation represents a multi-billion dollar opportunity for New Zealand.

Canterbury features as one of the report's case studies, entitled ‘Unlocking Health: how smart data is putting patients first in Canterbury'.

David Meates, Canterbury DHB chief executive says the Canterbury Health System is most interested in using data to improve the quality and safety of care and importantly, to save patients' time.

Canterbury's case study provides two examples of how data are improving patient care.

The COPD (chronic obstructive pulmonary disease) project has resulted in more people with this chronic disease receiving the right care in their own homes.

“The use of data raised awareness of the fact that in winter patients with COPD were occupying up to 60 hospital beds. There's been a massive reduction in COPD admissions – and happier patients receiving care at home,” Mr Meates says.

The Canterbury Health System's electronic patient information system known as HealthOne provides up to date data from across the system to the point of care (whether it's in hospital or primary care).

“For the patient this means faster, more appropriate care and HealthOne has helped Canterbury achieve one of the lowest rates of acute admissions anywhere in New Zealand. Our rate of acute admissions to hospital is 30 percent less than the national average.

“The value of quality data means we can deliver better services that represent value for money by targeting resources to where they're needed most.”

Carolyn Gullery, Canterbury DHB's general manager of planning, funding and decision support, and Mr Meates attended the launch of the report in Wellington recently, with Minister of Finance, Bill English and key New Zealand innovation businesses and government organisations, including Fonterra, Google New Zealand, and ACC.

Carolyn says it is really exciting to have the Canterbury Health System's use of data recognised.

“We are using data to pick up on trends, monitor the impact of changes to processes, guide decision making and monitor trends over time. We've also made data visible to all staff on the intranet, so they can see what's happening in real time. It's helping to improve the flow of people through our system,” she says.

“This is a far cry from what things were like seven years ago when it wasn't uncommon for hospital to be in gridlock a couple of times a week in winter – causing havoc, with surgery having to be cancelled and patients effectively being stuck and not flowing through our hospital.”

Carolyn says using data to identify and predict trends and plan has been fundamental to changing Canterbury's health system.

“It helps us to see what's happening. This has required us to introduce new IT systems so we're getting the right information to deliver the care that's needed for our population,” she says.

“In the past year the Canterbury Health System has kept almost 30,000 people out of hospital through initiatives such as the Community Rehabilitation Enablement Support Team and Acute Demand Management Service. Good data, much of it in real time, has played a huge role in this achievement.”


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Page last updated: 19 October 2022

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