VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

New community Rapid Antigen Test (RAT) pick up point opened in Rolleston

Wednesday 9 March 2022Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

New community Rapid Antigen Test (RAT) pick up point opened in Rolleston

11 April 2022: Please note that the location and hours of this RATs Collection Centre has now changed, please see our RATs collection page for the latest information.

A new community Rapid Antigen Test (RAT) pick up point has opened today at Factory Drive off Iport Drive in the IPort industrial area, in Rolleston.

The current hours of operation are 2pm-6pm Monday to Friday only. *These hours may be subject to change at short notice

“Following a successful soft launch this morning, we are confident that the processes we have in place will make this an easy, quick, pick up point,” says Tracey Maisey, ECC Incident Controller, Canterbury DHB.

“Thank you to the Selwyn District Council for providing this site and continued support. We are continuing to work through the roll out of RAT collection sites.”

Selwyn District Mayor Sam Broughton says that Selwyn District Council is happy to help by providing a Selwyn site which will make it much easier for locals to collect their tests.

“Managing the current Omicron outbreak is a joint effort and it’s great that we can work with the District Health Board to help support our community.”

To help speed things up at all our RAT collection sites please remember to place your order for RATs before heading to a collection site – and have your order number at the ready.

Orders can be made via the online system at https://requestrats.covid19.health.nz/or by free calling 0800 222 478 to request your RAT tests.

  • RATs are free for people with COVID-19 symptoms or who are a household contact or who have been instructed to get tested by a health official.
  • Critical workers who are household contacts
  • Border workers who are required to be tested under the Required Testing Order

  The full list of Community Collection Centres for RATs in Canterbury is on our COVID-19 tests page.

As staffing resources allow, further RAT Collection sites will be set up in other areas.  Please check Healthpoint and the Canterbury DHB website for the latest information on sites and opening times, as they will change over time.

Note that you may need to wait if it’s busy. Our staff are doing their very best to provide RATs to everyone who needs them as quickly as possible. They deserve respect and kindness while they do their work.

REMEMBER TO REPORT ALL YOUR RAT RESULTS

It’s important that you report every RAT result – negative and positive – on My Covid Record website: https://mycovidrecord.health.nz/ as this helps the Ministry of Health understand the size and trends of the outbreak.

If you need a hand or would prefer to record your result over the phone, you can call 0800 222 478. Parents and caregivers can report the results for tamariki/children via the 0800 numbers.  You can ask questions about the process of recording your results by emailing help@mycovidrecord.min.health.nz

The Ministry of Health has produced a video which outlines the process.

ENDS

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Page last updated: 11 April 2022

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