ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

New community Rapid Antigen Test (RAT) pick up point opened in Rolleston

Wednesday 9 March 2022Canterbury DHB News3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

New community Rapid Antigen Test (RAT) pick up point opened in Rolleston

11 April 2022: Please note that the location and hours of this RATs Collection Centre has now changed, please see our RATs collection page for the latest information.

A new community Rapid Antigen Test (RAT) pick up point has opened today at Factory Drive off Iport Drive in the IPort industrial area, in Rolleston.

The current hours of operation are 2pm-6pm Monday to Friday only. *These hours may be subject to change at short notice

“Following a successful soft launch this morning, we are confident that the processes we have in place will make this an easy, quick, pick up point,” says Tracey Maisey, ECC Incident Controller, Canterbury DHB.

“Thank you to the Selwyn District Council for providing this site and continued support. We are continuing to work through the roll out of RAT collection sites.”

Selwyn District Mayor Sam Broughton says that Selwyn District Council is happy to help by providing a Selwyn site which will make it much easier for locals to collect their tests.

“Managing the current Omicron outbreak is a joint effort and it’s great that we can work with the District Health Board to help support our community.”

To help speed things up at all our RAT collection sites please remember to place your order for RATs before heading to a collection site – and have your order number at the ready.

Orders can be made via the online system at https://requestrats.covid19.health.nz/or by free calling 0800 222 478 to request your RAT tests.

  • RATs are free for people with COVID-19 symptoms or who are a household contact or who have been instructed to get tested by a health official.
  • Critical workers who are household contacts
  • Border workers who are required to be tested under the Required Testing Order

  The full list of Community Collection Centres for RATs in Canterbury is on our COVID-19 tests page.

As staffing resources allow, further RAT Collection sites will be set up in other areas.  Please check Healthpoint and the Canterbury DHB website for the latest information on sites and opening times, as they will change over time.

Note that you may need to wait if it’s busy. Our staff are doing their very best to provide RATs to everyone who needs them as quickly as possible. They deserve respect and kindness while they do their work.

REMEMBER TO REPORT ALL YOUR RAT RESULTS

It’s important that you report every RAT result – negative and positive – on My Covid Record website: https://mycovidrecord.health.nz/ as this helps the Ministry of Health understand the size and trends of the outbreak.

If you need a hand or would prefer to record your result over the phone, you can call 0800 222 478. Parents and caregivers can report the results for tamariki/children via the 0800 numbers.  You can ask questions about the process of recording your results by emailing help@mycovidrecord.min.health.nz

The Ministry of Health has produced a video which outlines the process.

ENDS

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Page last updated: 11 April 2022

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