All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Phone your General Practice Team for after hours care

Friday 18 December 2015Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Selwyn residents requiring after hours health care are being encouraged to phone their General Practice Team in the first instance unless it's an emergency.

Phone your general practiceThe reminder comes after a change to the way after-hours health services in the Templeton, Rolleston, Lincoln and Leeston areas of Selwyn are provided. Practices will no longer take after-hours calls up to 8pm on weekdays as some of them have done in the past. Instead patients' calls to after-hours will be redirected to a registered nurse triage system – this is the system in use throughout Canterbury, and much of New Zealand.

The change takes effect on Christmas Eve.

Carolyn Gullery, Canterbury DHB General Manager Planning and Funding, says for most people nothing will change in terms of what to do when they need after hours health care.

“If you require emergency health care at any time, continue to dial 111 for the ambulance. For health advice, please phone your usual General Practice Team on their usual phone number,” Carolyn says.

After hours your call will be answered by a registered nurse who can provide health advice and advise you on what to do or where to go if you need to be seen by a doctor.

Patients can also access urgent care 24 hours a day at the Pegasus Health 24 Hour Surgery on Bealey Ave or at Riccarton Clinic or Moorhouse Medical Centre, between 8am – 8pm seven days per week.

“Canterbury DHB is committed to ensuring the community has access to general practice services any time of the day or night, weekdays and weekends.

“The national criteria for access to general practice care for acute services states that services must be made available to 90 percent of the enrolled population within 60 minutes travel time.

“Canterbury falls well within this limit.”

If you have any questions about after-hours health care, please contact your own General Practice Team. If you don't have one, check our website for contact details of General Practice Teams throughout Canterbury. and click on ‘Family Doctors.'



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Page last updated: 19 October 2022

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