All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB response to the upsetting news of a death of a former Rosewood Rest Home & Hospital resident

Friday 17 April 2020Media release2 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.


Care of psychogeriatric dementia patients from the Rosewood cluster being cared for at Burwood Hospital

As announced today by Director of Public Health Dr Caroline McElnay, I extend my deepest sympathies to the whānau of a woman who died at Burwood yesterday.

I know the whole Canterbury community and health system will be feeling the same way, united in sadness.

The woman was in her 80s, and was one of 20 Rosewood residents who were transferred to Burwood to be isolated together and cared for.

Sadly, the woman is the seventh person to die from the Rosewood group.

Her whānau were not able to be with her when she passed away, but I can confirm a staff member was with her to provide comfort, reassurance and care.

We were pleased to be able to fulfil her whānau’s request to wrap a korowai around their mum. They explained that the feathers represented the fingers of her children and grandchildren.

I hope the following comments from the woman’s whānau bring some comfort to the staff who cared for her and who are continuing to provide the highest level of care in incredibly sad and difficult times.

“It was so special that the staff caring for her could take photos and a video of mum in our sacred korowai. We will treasure it forever.”

“I just need to say thank you so much and welcome to our family. You were everything and more that we could ask for nana and she clearly just clicked with you so I’m glad it was you and the team by her side. I know you guys are just doing your jobs but to this level of intimacy within a family I don’t think any training could prepare you for. Our whole family is so grateful and hope you guys are all doing ok as well.”

Please continue to respect the privacy of our patients and staff.



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Page last updated: 28 February 2024

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