VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

UPDATE: Christchurch Hospital staff caring for 28 people injured in mosque attacks

Thursday 21 March 2019Media release4 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Chief Executive David Meates looks on at the tributes to the victims of the mosque attacks

Chief Executive David Meates looks on at the tributes to the victims of the mosque attacks

Please attribute comment to David Meates, Chief Executive, Canterbury District Health Board

28 people who were injured in Friday’s shootings are still in Christchurch Hospital, with six remaining in critical condition in intensive care.   One more person was well enough to be discharged from hospital with appropriate community supports, and two others have improved enough to be moved from ICU to other wards.

One four year old girl is still in a critical condition in Starship Hospital in Auckland and her father is in a stable condition in nearby Auckland City Hospital.

The people injured in the mosque attacks are still our priority for specialist care, which for some includes follow-up surgery and although we are closer to being able to resume our planned surgery schedule we will still need to postpone some surgeries for the remainder of this week to free up theatre space and surgical teams. Anyone affected by rescheduling will be contacted individually, and we will be apologising for the delay and thanking them for their understanding.

Christchurch Hospital is still exceptionally busy and we appreciate your support in reducing the demand for acute services such as the Emergency Department at this time. Although general practice has had a significant addition to their workload because of the ongoing measles outbreak in Canterbury, they should always be your first point of call for non-urgent care – call your normal GP team’s number 24/7 and after hours a nurse will advise you what to do and where to go.

As yesterday, most appointments at Christchurch Outpatients are going ahead as planned. If your appointment has to be postponed, we will contact you directly – any changes to our scheduling is purely to free-up key staff to support.

Please, continue to support one another and be patient with yourself and others – we’ve been through a lot and the process of physical, mental and spiritual healing will take time. As a nation and as a community we are still in shock and many of us will be finding it hard to return to normal – this in itself is normal. We all cope to different degrees and in different ways, and bear in mind the way someone feels doesn’t always show. Just being there for one another and being prepared to listen and offer a perfectly-timed hug can sometimes be enough.  

Specialist Mental Health Services are part of our whole system health response to the mental trauma caused by events that affect our whole community. We are anticipating that those directly affected will require significant support for some time to come. We in Canterbury know from experience that traumatic events have long-term consequences, particularly for those who experienced the horror first hand – and for our children – which is why we are working closely with local communities to identify and respond to immediate support needs and to plan for future needs.

Additional Information:

Anyone who needs wellbeing support can call or text 1737 to speak with a trained counsellor. This service is free of charge and is available day and night. People can also connect with the AllRight? Team who specialise in wellbeing advice.

There are also resources available online:

If you want to talk to a trained counsellor, you can phone or text 1737 to be put through to a counsellor any time of the day or night. This is a free service for everyone.

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Page last updated: 19 October 2022

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