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Last updated:
27 May 2025

Canterbury Waitaha health information is moving. Content is moving to the Health New Zealand website info.health.nz/canterbury This website will be unavailable from Wednesday 4 June 2025.

Inpatient Experience Survey – July to September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Further information can be found in the Quality and Patient Safety section of this website. Patient experience surveys for both in-patients and out-patients are also available on the Health Quality & Safety Commission website

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  • Please note: Information submitted from this form is only used for the purpose of improving this website, the form is not regularly monitored. For all enquiries and feedback (including complaints, suggestions and compliments) about Te Whatu Ora - Waitaha Canterbury health services, please use the Enquiries and Feedback Form We cannot respond to requests for medical advice, please contact your family doctor, specialist medical professional, or call healthline on 0800 611 116.

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