Quick access to:
Staff can access many internal resources from this page, see the information below for more advice about accessing staff services.
Remote access is only available via staff wi-fi, VPN or Citrix Workspace. There is no access on mobile devices unless you're connected to the staff or guest wi-fi.
Reminder: The 'Now Classic' application was deprecated in 2023 - please ensure you're using the updated 'Now Mobile' app (available via the Play Store or Apple App store) when accessing Max on your mobile device on wi-fi.
Staff use Outlook on the Web https://outlook.office.com/mail/ to access emails from outside the network.
Email is protected by multi factor authentication (MFA), and you will need to set this up to access Outlook on the Web, Citrix Workspace (Manu), or emails on your phone.
MFA and Remote Access Workspace Guide (PDF, 1MB)
Page 7, Section 5 of the MFA and Remote Access Workspace Guide (above) provides you with detailed instructions about how to do this setup. Alternatively, if you’re on a computer that accesses the network, go to the MFA Setup guide in iSupport.
Please read the following guide to find out how to set up staff email on an Android or iPhone.
max. allows kaimahi [staff] to view their employment information and kaiwhakahaere [managers] to see their team’s information. It can also be used to request and complete HR processes like booking leave, viewing employment information, accessing payslips and accessing articles in our Knowledge Base.
1. Download the ServiceNow Mobile App from the Apple App Store or the Google Play store.
2. Open the app and enter the instance address PLDC and tap Continue
3. Enter your standard user name and password (you’ll only need to do this the first time).
4. Tap Log on. You are done! The max. app is now on your device.
Your IT account does need to be active for access to work. If you have not logged into the system recently you will likely need to reset your overall, IT account to access max.
Once your account is reset max. access will update overnight automatically and you will be able to log in from the following day.
You can view the shifts your area of mahi has entered and approved for you from both inside, and outside, of mahi here. Log in using your standard user name and password.
Please korero [discuss] with your Manager directly if you have any questions about the information reflected.
If you have left our employment and have an enquiry related to your time of employment, please contact our People and Capability team via email at email@example.com
Please include your full name, date of birth and, if known, your employee number for identity purposes.
Like many public and private organisations across New Zealand, Te Whatu Ora has been impacted by Holidays Act 2003 compliance issues.
If you worked for Te Whatu Ora, one of the former District Health Boards, or Health Alliance, Health Partnerships, Health Source or Northern Region Alliance at any time since 1 May 2010, you may have been paid incorrectly for your leave. We’re committed to addressing these issues, to ensure current and former Te Whatu Ora staff receive their correct leave entitlements.
For current employees, you can read more on your local intranet.
For former employees, please register with us through our secure national portal, so we can keep you informed about any upcoming payments that may relate to you. The portal provides a single point of contact and source of information for all former employees nationwide.
Please note we will never ask you to provide personal or banking details by phone or email – you will be asked to use the secure portal.
We will also reach out directly to former employees using your last known contact details.
If you are currently overseas and find that you are unable to register on the portal from that location, here are some options:
Payments to former employees are expected to start in 2024. We are legally obliged to pay any amounts owed, no matter how small.
Register on the national portal for former employees here: https://remediate.tewhatuora.govt.nz.
If previously employed with us, in a role covered by this claim, and you are wanting to query entitlement under the interim payment order, you can do so by returning the completed form/s (see below) to firstname.lastname@example.org. We will assess entitlement and provide you with an update and timeframe for any payment/s owed
Please be patient with us as our team are receiving a high volume of queries and are working really hard to get through these for you as quickly as possible.
Note: Please complete the relevant documentation (see below) in addition to the application form if you need to update, or If you are unsure of, the details we hold from you are correct. Payment will be made based on what is currently held on your employee file otherwise.
Staff can log IT issues and requests such as unlocking your user account on the iSupport Service Desk Portal
Note: you will need your Username and Password to log in.
Staff can also log urgent IT issues and requests by calling or emailing the IT Service Desk.
Colleagues can access software and files remotely by using VDI (Virtual Desktop Infrastructure), MobilePass/Citrix, or GlobalProtect. Using one of these will give you access to applications such as HCS, MedChart, Hospital HealthPathways, PRISM, Office, Outlook, and others.
The Self-Service Password Reset (SSPR) tool provides staff with the ability to change/reset their password, or unlock their account.
Staff can reset their network account without involving an administrator or calling the ISG Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected with the Internet.
To reset your password go to: https://aka.ms/sspr (instructions are below)
Instructions for both registering and resetting your password using Self-Service Password Reset (SSPR) are below.
Staff can access the healthLearn online education platform at www.healthlearn.ac.nz
Note: you will need a healthlearn Username and Password to log in.
Staff benefits such as the Something for you programme are NOT LISTED on this public website.
Staff benefits in the Something for you programme can currently only be viewed on our internal website by:
Note: MOBILEPASS and Citrix Tokens to enable external access for staff can be requested from ISG Service Desk.
HealthPathways are the main source of assessment, management and referral information about Canterbury health services for general practice teams and other community healthcare providers. Please note: Full access to HealthPathways information is only available to health professionals.
For queries about HealthPathways, please call the HealthPathways Coordinator.
The Waitaha Canterbury Pānui weekly newsletter can be read in the Health News section of this website.
The majority of internal policies are stored on the intranet called PRISM (a private internal website).
PRISM - the intranet, is only available to staff who are working inside the computer network, or by logging into the network using a MOBILEPASS or Citrix Token provided by ISG.
From October 2018 staff policies and staff educational information are not listed on this website, and have moved to the education website edu.cdhb.health.nz. This includes:
Health providers can request to have access to Health Connect South (HCS) so they can perform their clinical duties, e.g. radiology reporting etc.
All applicants need to complete an individual form PLUS for their organisation to complete the general conditions form. If you do not belong to an organisation then you still need a completed “general conditions” form which you can complete yourself.
Information about the process of ordering and returning staff uniforms can be read in the documents below.
Please read FAQs about staff uniforms below, or if you have a question about uniforms that is not answered please email us.
Email us with your purchase order number and the details as to what size you think the uniform should be.
If you have ordered a uniform, and it has not arrived, and you need a uniform urgently, we have a small supply of new uniforms, but not all sizes. Please call the Service Manager, Back of House ext 66882 or 03 3377 882
Fashion Uniforms Fitting Service, 7b Pilgrim Place, Christchurch
Open hours: Tues and Wed 10am - 4pm
This includes but is not limited to:
The Health Integrity Line is primarily for the use of health sector employees. If you’re an employee and are calling about serious wrongdoing in or by your workplace you’ll be advised of your rights under the Protected Disclosures Act 2000 (known as the ‘Whistle-blower Act’).
Page last updated: 14 February 2024
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