VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Information and services for staff

Quick access to:

Emailmax.Password ResetIT Service DeskJob SearchhealthLearn EDU PoliciesHealthPathwaysPDRPPDUNetP

Staff can access many internal resources from this page, see the information below for more advice about accessing staff services. 

14 February 2024 - Please note: Max and iSupport (ServiceNow) are currently only available to staff connected to the network.

Remote access is only available via staff wi-fi, VPN or Citrix Workspace. There is no access on mobile devices unless you're connected to the staff or guest wi-fi.
Reminder: The 'Now Classic' application was deprecated in 2023 - please ensure you're using the updated 'Now Mobile' app (available via the Play Store or Apple App store) when accessing Max on your mobile device on wi-fi.

Staff use Outlook on the Web https://outlook.office.com/mail/ to access emails from outside the network.

Please read the following guide about setting up and accessing email 

Email is protected by multi factor authentication (MFA), and you will need to set this up to access Outlook on the Web, Citrix Workspace (Manu), or emails on your phone.

MFA and Remote Access Workspace Guide (PDF, 1MB)

Page 7, Section 5 of the MFA and Remote Access Workspace Guide (above) provides you with detailed instructions about how to do this setup. Alternatively, if you’re on a computer that accesses the network, go to the MFA Setup guide in iSupport.

Setting up email on your mobile phone

Please read the following guide to find out how to set up staff email on an Android or iPhone.

How to set up email on Android or iPhone mobile phones (PDF, 2MB)

For more information contact ISG Service Desk

Phone: 03 364 0999
Service hours: 7am-7pm, Monday to Sunday. After hours on-call support for urgent assistance only.
Email: Service.Desk@cdhb.health.nz
Website Portal: iSupport Service Desk Portal

How do I access HR and pay information as a current staff member, or manager?

max. allows kaimahi [staff] to view their employment information and kaiwhakahaere [managers] to see their team’s information.  It can also be used to request and complete HR processes like booking leave, viewing employment information, accessing payslips and accessing articles in our Knowledge Base.

Where can I access max?

  1. Website - Max. - People and Capability Service Portal
  2. Android ServiceNow Mobile App
  3. iOS ServiceNow Mobile App

How do I download the max. app?

1. Download the ServiceNow Mobile App from the Apple App Store or the Google Play store.
2. Open the app and enter the instance address PLDC and tap Continue
3. Enter your standard user name and password (you’ll only need to do this the first time).
4. Tap Log on. You are done! The max. app is now on your device.

max. mobile app instructions

I get an error message saying “Logged out” when I try to log in, what do I do?

Your IT account does need to be active for access to work. If you have not logged into the system recently you will likely need to reset your overall, IT account to access max.

How do I reset my IT account?

To reset your IT account please contact our IT Service Desk [ISG] on 03 364 0999 | CDHB ext. 80999 | WCDHB ext. 2911, or email service.desk@CDHB.health.nz

Once your account is reset max. access will update overnight automatically and you will be able to log in from the following day.

How do I view the Self-Service Roster?

You can view the shifts your area of mahi has entered and approved for you from both inside, and outside, of mahi here. Log in using your standard user name and password.

Please korero [discuss] with your Manager directly if you have any questions about the information reflected.

How do I make contact if I’m not currently employed, or don’t have max. access?

If you have left our employment and have an enquiry related to your time of employment, please contact our People and Capability team via email at people@cdhb.health.nz

Please include your full name, date of birth and, if known, your employee number for identity purposes.

Like many public and private organisations across New Zealand, Te Whatu Ora has been impacted by Holidays Act 2003 compliance issues.

If you worked for Te Whatu Ora, one of the former District Health Boards, or Health Alliance, Health Partnerships, Health Source or Northern Region Alliance at any time since 1 May 2010, you may have been paid incorrectly for your leave. We’re committed to addressing these issues, to ensure current and former Te Whatu Ora staff receive their correct leave entitlements.

For current employees, you can read more on your local intranet.

For former employees, please register with us through our secure national portal, so we can keep you informed about any upcoming payments that may relate to you. The portal provides a single point of contact and source of information for all former employees nationwide.

Please note we will never ask you to provide personal or banking details by phone or email – you will be asked to use the secure portal.

We will also reach out directly to former employees using your last known contact details.

If you are currently overseas and find that you are unable to register on the portal from that location, here are some options:

  • try again when you travel to a different country
  • assign power of attorney for someone in New Zealand to act on your behalf.


Payments to former employees are expected to start in 2024. We are legally obliged to pay any amounts owed, no matter how small.

Register on the national portal for former employees here: https://remediate.tewhatuora.govt.nz.

If previously employed with us, in a role covered by this claim, and you are wanting to query entitlement under the interim payment order, you can do so by returning the completed form/s (see below) to people@cdhb.health.nz. We will assess entitlement and provide you with an update and timeframe for any payment/s owed

Please be patient with us as our team are receiving a high volume of queries and are working really hard to get through these for you as quickly as possible.

Note: Please complete the relevant documentation (see below) in addition to the application form if you need to update, or If you are unsure of, the details we hold from you are correct. Payment will be made based on what is currently held on your employee file otherwise.

Nurses’ Pay Equity FAQ’s

Nurses' Pay Equity Application Form (Word DOC, 50KB) |  Nurses' Pay Equity Application Form (PDF, 130KB) 


Update your details for payment -

  • Bank account details – to update these details please provide proof of account name and number from your bank – a bank statement or screen shot of internet banking etc.

  • Tax Code Declaration (IR330) – Use this form to update your IRD number or tax code

  • KiwiSaver Non-Deductions Notice (KS51) – Use this form if you have withdrawn from KiwiSaver, due to meeting the eligibility criteria, and need to stop your contribution being deducted as you are no longer an active KiwiSaver member.

  • KiwiSaver Deduction Form (KS2) – Use this form to add or update your KiwiSaver deductions

Staff can log IT issues and requests such as unlocking your user account on the iSupport Service Desk Portal
Note: you will need your Username  and Password to log in.

Contact IT Support

Staff can also log urgent IT issues and requests by calling or emailing the IT Service Desk.

Phone: 03 364 0999
Service hours: 7am-7pm, Monday to Sunday. After hours on-call support for urgent assistance only.
Email: Service.Desk@cdhb.health.nz
Website Portal: iSupport Service Desk Portal

About remote access 

Colleagues can access software and files remotely by using VDI (Virtual Desktop Infrastructure), MobilePass/Citrix, or GlobalProtect. Using one of these will give you access to applications such as HCS, MedChart, Hospital HealthPathways, PRISM, Office, Outlook, and others.

Which one should I use?

  • Use GlobalProtect if you are using a work PC (Personal Computer, either a desktop or laptop) from a remote location.
    • Use VDI if you want to log in to your work PC from a remote location. Contact the IT Service Desk to request VDI.
  • Use Citrix Workspace if you want quick access from your own PC to HCS, Microster, Outlook, PRISM or TrendCare. The list of applications available on Citrix is continually growing, so check back again if you don’t see what you need. Contact the IT Service Desk to request Citrix.

Help guides for remote access 

IT Service Desk 

Phone 03 364 0999
Email Service.Desk@cdhb.health.nz
Website Portal iSupport Service Desk Portal 

The Self-Service Password Reset (SSPR) tool provides staff with the ability to change/reset their password, or unlock their account.
Staff can reset their network account without involving an administrator or calling the ISG Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected with the Internet.

Reset your Self-Service Password Reset (SSPR)

To reset your password go to: https://aka.ms/sspr (instructions are below)

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password. If you have not registered, you can sign up using our registration form (instructions are below)
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within CDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Password Self Service Help/Instructions

Instructions for both registering and resetting your password using Self-Service Password Reset (SSPR) are below.

How to change your password using Self-Service Password Reset (SSPR) (PDF, 400KB)

How to register for Self-Service Password Reset (SSPR) (PDF, 400KB)

Staff can access the healthLearn online education platform at www.healthlearn.ac.nz

Note: you will need a healthlearn Username and Password to log in.

Staff benefits such as the Something for you programme are NOT LISTED on this public website.

Staff benefits in the Something for you programme can currently only be viewed on our internal website by:

  1. Using a computer inside the computer network, or
  2. Using VDI / MOBILEPASS or a Citrix Token to log into the network 
  3. Only once you have logged in you can view Something for you offers on the intranet (i.e. this link will not work if you are not logged in and are outside of the network).

Note: MOBILEPASS and Citrix Tokens to enable external access for staff can be requested from ISG Service Desk.

​HealthPathways are the main source of assessment, management and referral information about Canterbury health services for general practice teams and other community healthcare providers. Please note: Full access to HealthPathways information is only available to health professionals.

To access Community HealthPathways

Go to http://healthpathways.org.nz

HealthPathways contact details

For queries about HealthPathways, please call the HealthPathways Coordinator.

Phone: 03 364 4179
Email: healthpathways@cdhb.health.nz

The Waitaha Canterbury Pānui weekly newsletter can be read in the Health News section of this website.

Some policies are published on edu.cdhb.health.nzif they are useful for staff who do not work on-site at hospitals.

The majority of internal policies are stored on the intranet called PRISM (a private internal website).
PRISM - the intranet, is only available to staff who are working inside the computer network, or by logging into the network using a MOBILEPASS or Citrix Token provided by ISG.

From October 2018 staff policies and staff educational information are not listed on this website, and have moved to the education website edu.cdhb.health.nz. This includes:

 

Health providers can request to have access to Health Connect South (HCS) so they can perform their clinical duties, e.g. radiology reporting etc.

To apply for access to use Health Connect South (HCS)

  • Download, read, print, complete and sign the appropriate HCS application forms.
  • Once completed and signed, the forms need to be scanned and emailed to service.desk@cdhb.health.nz with the subject line “HCS access request“.

Application form for individuals 

Access to HCS and associated databases e.g. eclair, including limited access to Healthone, e.g. Medications (Word DOC, 50KB)

Application form for organisations

General conditions for access to HCS (Word DOC, 80KB)

All applicants need to complete an individual form PLUS for their organisation to complete the general conditions form. If you do not belong to an organisation then you still need a completed “general conditions” form which you can complete yourself.

Information about the process of ordering and returning staff uniforms can be read in the documents below.

Staff Uniform Ordering Process (50KB, PDF)

Staff Uniform Returns Process (100KB, PDF)

Frequently Asked Questions about staff uniforms

Please read FAQs about staff uniforms below, or if you have a question about uniforms that is not answered please email us.

What happens if the uniform does not fit?

Email us with your purchase order number and the details as to what size you think the uniform should be.​

How do I return a used uniform?

  • Package clean uniforms in a carton
  • Label and sent to: UNIFORMS, C/O Environmental Services, Christchurch Hospital, LGF, Parkside East,

Who do I contact if I require a uniform urgently?

If you have ordered a uniform, and it has not arrived, and you need a uniform urgently, we have a small supply of new uniforms, but not all sizes. P​lease call the Service Manager, Back of House ext 66882 or 03 3377 882

What happens if my uniform has a fault?

  • Attach a copy of the order form and order number.
  • Write a clear description of the problem.
  • Send it to: Service Manager, Back of House, Level 3, 32 Oxford Terrace, Christchurch

What happens to my uniforms when I leave?

  • Clean and package your uniforms in a carton.
  • Send to: UNIFORMS, C/O Environmental Services, Christchurch Hospital, LGF, Parkside East

When is the Uniform Shop open for fittings?

Fashion Uniforms Fitting Service, 7b Pilgrim Place, Christchurch
Open hours: Tues and Wed 10am - 4pm

To report fraud or any other activities you're concerned about in the health system, call The Health Integrity Line – 0800 424 888. This is a free and anonymous 24/7 phone line. 

This includes but is not limited to:

  • dishonesty or inappropriate use of public money
  • inappropriate use of technology
  • workplace bullying
  • theft
  • drug use
  • harassment.

The Health Integrity Line is primarily for the use of health sector employees. If you’re an employee and are calling about serious wrongdoing in or by your workplace you’ll be advised of your rights under the Protected Disclosures Act 2000 (known as the ‘Whistle-blower Act’).

Page last updated: 14 February 2024

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