VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB makes changes to visiting hours

Wednesday 22 September 2021Media release3 minutes to read

 
THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
Information for visitors and patients at COVID-19 alert level 4

Updated information for visitors and patients at COVID-19 Delta Alert Level 2

Christchurch Hospital is changing its visiting hours effective from tomorrow, Thursday 23 September.

Members of the public can currently visit between 3pm and 8pm.

From tomorrow visiting hours will revert to having public visiting from 11am – 1pm, then again from 3pm to 8pm seven days a week.

This will allow whānau and friends more options when it comes to visiting loved ones in hospital.

For our staff it will mean visiting is spread over a longer time period, seven hours, instead of the current five.

Christchurch Hospital Director of Nursing, Lynne Johnson says that the hope is that this will result in calmer wards and waiting areas.

“We know that having visitors can provide a highlight in someone’s day, but it can also be draining for our sick patients, so please be mindful of that when planning your visit.

“And please, stick to the one visitor at a time rule. We need space around each patient’s bed to practice safe physical distancing when providing care for our patients.

“Under Delta Alert Level 2 we are still only allowing one visitor at a time, but we are providing the public with more flexibility to choose a time that suits them, and this change will mean our patients can have a couple of hours ‘quiet time’ between 1pm and 3pm each day,” Lynne Johnson said.

All of the current rules still apply in terms of all visitors having to scan or sign in when they enter the building. Keeping a record of who enters our facilities is mandatory – it’s not an optional extra. We need this information for potential contact tracing in the future.

A quick recap of ‘the rules’:

  • People shouldn’t come visiting our hospitals when they are sick.
  • And all visitors need to wear a mask or face-covering – please bring your own.
  • All visitors should practise good hand hygiene by using the hand gel provided when you enter and leave our facilities.
  • All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know.
  • One visitor at a time to visit a patient.
  • For child patients, parents/caregivers can visit at any time, and both parents/caregivers can visit at the same time.
  • Exceptions: Charge Nurse Managers can assess requests on a case by case basis. For example, exceptions will be considered on compassionate grounds including for end of life care.
  • There are also some exceptions for people with disabilities. These are set out on our website

ENDS

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Page last updated: 1 November 2021

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