ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB updates its visitor policy

Monday 21 February 2022Media release6 minutes to read

 

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury DHB updates its visitor policy

Please attribute comment to Tracey Maisey, Incident Controller, Canterbury DHB Emergency Coordination Centre

Canterbury DHB is applying a limited-visitor policy across all facilities from Tuesday 22 February, in response to the ongoing transmission of the COVID-19 Omicron variant in the community.

Unless you have been contacted by phone to advise that your planned (elective) surgery or appointment is postponed, please assume it is going ahead and turn up at the scheduled time.

Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them. 

Please scan in using the COVID-19 Tracer App or sign in on arrival and provide your contact details. Hand sanitiser stations are visible and must also be used. Approved visitors or support people should not visit our facilities if they are unwell.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visitors to Canterbury DHB facilities

Only approved visitors under the following categories are permitted as follows:

  • Exceptions can apply in some circumstances (such as for end of life care) – please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending ED can have one support person with them.
  • Women in labour and on the Maternity Ward are allowed one support person for the duration of their stay in our facilities.
  • Parents/caregivers are able to be with their child in hospital.
  • For whānau with an essential support role as a Partner in Care (kaitiaki).
  • People with disabilities attending an appointment can have one support person.

Visitor Cards

Anyone who is an approved visitor to our Christchurch (including Christchurch Women’s and Waipapa), Burwood and Ashburton Hospitals will be issued with a ‘visitor card’ to present to hospital staff at the entrance on arrival:

  • When an approved visitor visits for the first time, they should inform the staff member at the entrance that this is their first visit and they don’t have a card.
  • The staff member will direct the person to the hospital’s reception, who will confirm with the ward that the person is able to visit.
  • Once in the ward, the person will be given a ‘visitor card’ to use from then on.
  • The visitor card is to be shown to hospital security on arrival from the second visit onwards, to gain access.

Canterbury DHB-operated Aged Residential Care facilities

Visitors must show their MyVaccine Pass and wear a medical mask.

Christchurch Hospital

Most entrances to Christchurch Hospital will be closed and the only entrances open will be ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies).

Christchurch Hospital Shuttle Bus from the Deans Avenue Car Park

While we encourage everyone eligible to get fully vaccinated and boosted to protect themselves and others, you are not required to show your My Vaccine Pass when you use the shuttle. You do, however, need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:

  • If you are unwell, please don’t use the shuttle
  • Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle
  • Please scan the QR code if you have the NZ COVID Tracer App on your phone
  • The front passenger seat must remain empty
  • It is mandatory for all passengers over the age of 12 to wear surgical/medical masks on the shuttle, unless you have an exemption.

Christchurch Outpatients

If you need a support person with you at your appointment, please call the number on your outpatient appointment letter to arrange this.

Note: some outpatient appointments will continue to be carried out ‘virtually’ either over the phone, or by a video/Zoom call.

Burwood and Ashburton Hospitals

The only entrance to these hospitals will be via the main entrances.

Specialist Mental Health Services on the Hillmorton campus & The Princess Margaret Hospital site

A no visitor policy applies, except in the following circumstances:

  • One support person by pre-arrangement for community appointments (contact the team or case manager prior to confirm)
  • One support person by pre-arrangement for an inpatient visit (contact the ward prior to visiting to confirm)
  • For whānau with an essential support role as a partner in care (contact the relevant team)
  • Parents/caregivers in support of a child.

Kaikōura Health Te Ha o te Ora

In the Acute and inpatient ward, there will be no visitors. The only exemptions to this that are to be approved by Clinical Nurse Specialist or Nurse Manager prior to visiting are

  • On compassionate grounds – please check with the ward’s nurse before you come to hospital to visit
  •  People attending for urgent care can have one support person with them
  •  For whānau with an essential support role as a partner in care
  • Women in labour are allowed one support person for the duration of their stay in our facilities
  •  Parents/caregivers are able to be with their child in hospital
  •  People with disabilities can have one support person.

No visitors are permitted in the Aged Residential Care facility, except on compassionate grounds by arrangement with the Senior Nurse on duty.

Hospital Café and shop restrictions

Here is a summary of who can use which cafés and when staff ID or other proof of vaccination will be needed.

Café opening hours, ID, and access requirements from Tuesday 22 February onwards:

Christchurch Hospital Campus:

Opening hours

Pass/ID

Access

Great Escape Café

Mon-Fri: 07.00am to 19.30pm

Sat-Sun: 09.00am to 19.30pm

Staff ID

Staff only

Willow Lane, Waipapa

Daily 08.00am to 08.00pm *Take-away only

No My Vaccine Pass checks

Contactless pick-up only – no seating

Kanuka, Outpatients

Mon-Fri 07.00am to 15.30pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

PeaBerry, Waipapa

Mon-Fri 07.00am to 15.30pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

Parkside Café

Mon-Fri 07.30am to 15.00pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

Christchurch Women’s Hospital Café

Mon-Fri 07.30am to 15.00pm *Take-away only

No My Vaccine Pass checks

Contactless pick-up only – no seating

Ashburton Hospital Café

Open 08.00am to 15.30pm

No My Vaccine Pass checks

Staff only

Hillmorton Avon Café

Open 08.00am to 15.00pm

Vaccine Pass checks

Staff + consumers who are accompanied by a staff member

Burwood Travis Courtyard Café

Open 08.00am to 15.30pm

My Vaccine Pass Required

Only inpatients, staff wearing ID badges and approved visitors with a visitor card

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Page last updated: 17 March 2022

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