VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury DHB updates its visitor policy

Monday 21 February 2022Media release6 minutes to read

 

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Canterbury DHB updates its visitor policy

Please attribute comment to Tracey Maisey, Incident Controller, Canterbury DHB Emergency Coordination Centre

Canterbury DHB is applying a limited-visitor policy across all facilities from Tuesday 22 February, in response to the ongoing transmission of the COVID-19 Omicron variant in the community.

Unless you have been contacted by phone to advise that your planned (elective) surgery or appointment is postponed, please assume it is going ahead and turn up at the scheduled time.

Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them. 

Please scan in using the COVID-19 Tracer App or sign in on arrival and provide your contact details. Hand sanitiser stations are visible and must also be used. Approved visitors or support people should not visit our facilities if they are unwell.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visitors to Canterbury DHB facilities

Only approved visitors under the following categories are permitted as follows:

  • Exceptions can apply in some circumstances (such as for end of life care) – please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending ED can have one support person with them.
  • Women in labour and on the Maternity Ward are allowed one support person for the duration of their stay in our facilities.
  • Parents/caregivers are able to be with their child in hospital.
  • For whānau with an essential support role as a Partner in Care (kaitiaki).
  • People with disabilities attending an appointment can have one support person.

Visitor Cards

Anyone who is an approved visitor to our Christchurch (including Christchurch Women’s and Waipapa), Burwood and Ashburton Hospitals will be issued with a ‘visitor card’ to present to hospital staff at the entrance on arrival:

  • When an approved visitor visits for the first time, they should inform the staff member at the entrance that this is their first visit and they don’t have a card.
  • The staff member will direct the person to the hospital’s reception, who will confirm with the ward that the person is able to visit.
  • Once in the ward, the person will be given a ‘visitor card’ to use from then on.
  • The visitor card is to be shown to hospital security on arrival from the second visit onwards, to gain access.

Canterbury DHB-operated Aged Residential Care facilities

Visitors must show their MyVaccine Pass and wear a medical mask.

Christchurch Hospital

Most entrances to Christchurch Hospital will be closed and the only entrances open will be ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies).

Christchurch Hospital Shuttle Bus from the Deans Avenue Car Park

While we encourage everyone eligible to get fully vaccinated and boosted to protect themselves and others, you are not required to show your My Vaccine Pass when you use the shuttle. You do, however, need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:

  • If you are unwell, please don’t use the shuttle
  • Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle
  • Please scan the QR code if you have the NZ COVID Tracer App on your phone
  • The front passenger seat must remain empty
  • It is mandatory for all passengers over the age of 12 to wear surgical/medical masks on the shuttle, unless you have an exemption.

Christchurch Outpatients

If you need a support person with you at your appointment, please call the number on your outpatient appointment letter to arrange this.

Note: some outpatient appointments will continue to be carried out ‘virtually’ either over the phone, or by a video/Zoom call.

Burwood and Ashburton Hospitals

The only entrance to these hospitals will be via the main entrances.

Specialist Mental Health Services on the Hillmorton campus & The Princess Margaret Hospital site

A no visitor policy applies, except in the following circumstances:

  • One support person by pre-arrangement for community appointments (contact the team or case manager prior to confirm)
  • One support person by pre-arrangement for an inpatient visit (contact the ward prior to visiting to confirm)
  • For whānau with an essential support role as a partner in care (contact the relevant team)
  • Parents/caregivers in support of a child.

Kaikōura Health Te Ha o te Ora

In the Acute and inpatient ward, there will be no visitors. The only exemptions to this that are to be approved by Clinical Nurse Specialist or Nurse Manager prior to visiting are

  • On compassionate grounds – please check with the ward’s nurse before you come to hospital to visit
  •  People attending for urgent care can have one support person with them
  •  For whānau with an essential support role as a partner in care
  • Women in labour are allowed one support person for the duration of their stay in our facilities
  •  Parents/caregivers are able to be with their child in hospital
  •  People with disabilities can have one support person.

No visitors are permitted in the Aged Residential Care facility, except on compassionate grounds by arrangement with the Senior Nurse on duty.

Hospital Café and shop restrictions

Here is a summary of who can use which cafés and when staff ID or other proof of vaccination will be needed.

Café opening hours, ID, and access requirements from Tuesday 22 February onwards:

Christchurch Hospital Campus:

Opening hours

Pass/ID

Access

Great Escape Café

Mon-Fri: 07.00am to 19.30pm

Sat-Sun: 09.00am to 19.30pm

Staff ID

Staff only

Willow Lane, Waipapa

Daily 08.00am to 08.00pm *Take-away only

No My Vaccine Pass checks

Contactless pick-up only – no seating

Kanuka, Outpatients

Mon-Fri 07.00am to 15.30pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

PeaBerry, Waipapa

Mon-Fri 07.00am to 15.30pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

Parkside Café

Mon-Fri 07.30am to 15.00pm

My Vaccine Pass required

Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served.

Christchurch Women’s Hospital Café

Mon-Fri 07.30am to 15.00pm *Take-away only

No My Vaccine Pass checks

Contactless pick-up only – no seating

Ashburton Hospital Café

Open 08.00am to 15.30pm

No My Vaccine Pass checks

Staff only

Hillmorton Avon Café

Open 08.00am to 15.00pm

Vaccine Pass checks

Staff + consumers who are accompanied by a staff member

Burwood Travis Courtyard Café

Open 08.00am to 15.30pm

My Vaccine Pass Required

Only inpatients, staff wearing ID badges and approved visitors with a visitor card

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Page last updated: 17 March 2022

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