ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

COVID-19 Alert Level 3 – access to healthcare and visitor restrictions in Canterbury

Tuesday 31 August 2021Media release4 minutes to read

 
THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.

Information for visitors and patients at COVID-19 alert level 4

Information for visitors and patients at COVID-19 alert level 3

Under COVID-19 Alert Level 3, visitor access to all Canterbury DHB health facilities remains restricted to enable safe physical distancing.

Limiting our interactions with those outside our bubbles is one of our best defences against COVID-19. For this reason, a no visitor policy continues to apply across all Canterbury DHB facilities.

Children under 16 and people who are unwell cannot visit under any circumstances, except to access emergency care.

Under Alert Level 3, the following exceptions apply and a person may enter our facilities:

  • to visit a person receiving end of life care
  • to provide support to a person with a disability
  • to enable one parent/caregiver to be with a child who is in hospital
  • CHOC – (Child Haematology Oncology Centre), one parent to accompany/stay with each patient
  • as a parent visiting the Neonatal Intensive Care Unit (NICU)
  • ICU – one nominated person from the patient’s bubble may visit once per day during visiting hours and be the only visitor for the duration of the patient’s stay
  • Maternity:
    • one support person only to accompany someone presenting for acute assessment
    • women in labour in a maternity facility are allowed two support partners from their bubble for the duration of the labour and birth
    • women can have one named support person from their bubble for the duration of their postnatal stay
    • LMCs may visit women postnatally in our maternity units.
  • Specialist Mental Health Services – one support person to accompany someone presenting for acute assessment or urgent care

All of the above remain at the discretion of the Charge Nurse/Midwife Manager for the ward or service. Visitors will not be allowed in wards caring for patients in isolation. Additional exceptions may be made on compassionate grounds.

Where these visits do take place, all visitors are required to wear a mask or face-covering at all times, unless they have a physical or mental condition that makes them exempt.

Please scan in using the QR code, wherever you go using the government’s COVID-19 Tracer App, and ensure Bluetooth is turned on within the app – this means you’ll receive alerts if you’ve been exposed to a case.

Elective surgeries and outpatient appointments

If your appointment or elective (planned) surgery was scheduled on Wednesday 1 September onwards please attend at the time originally advised, unless you have been contacted by us to advise that it has been rescheduled.

If your outpatient appointment or planned surgery was scheduled prior to 1 September, please wait for us to get in touch to advise of your rescheduled appointment.

Exemption card for face coverings 

We know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. You can show your exemption card when needed, for example to a bus driver. 

You can request a card from the Disabled Persons Assembly NZ by contacting them on 04 801 9100 or at info@dpa.org.nz.

DHB Aged Residential Care facilities
The no visitors rule applies. However, family visits for palliative care residents who are receiving end of life care and do not have COVID-19 will be considered on a case-by-case basis.

Park and Ride

The hospital shuttle service from the Deans Ave car park will resume tomorrow. Shuttles will run from Monday-Friday 6:15am-8.30pm daily, to and from the Christchurch Hospital main entrance and Waipapa, and to and from the Outpatients Building until 6pm.The following applies:

  • all people using the shuttle will be required to wear a mask or face-covering unless medically exempt
  • a limit of five passengers per shuttle will be observed to allow greater physical distancing
  • hand sanitiser will be available to use as you enter and leave the shuttle
  • an enhanced cleaning schedule is in place during shuttle operational hours
  • please don’t use the shuttle if you are sick. You should not be visiting any of our facilities if you are unwell.

Cafés

Christchurch Campus:

  • Great Escape Café         Open to staff only with coffee and pre-packaged food available         usual opening hours
  • Willow Lane                     Open for coffee and pre-packaged food, Monday to Friday               08:00 to 14:00
  • Kanuka                            Open for coffee and pre-packaged food, Monday to Friday               08:00 to 14:00
  • PeaBerry, Parkside and Christchurch Women’s Café will remain closed under level 3

Ashburton Hospital Café                Open for coffee and pre-packaged food, Monday to Friday                              08:00 to 16:00

Hillmorton Avon Café                      Open for coffee and pre-packaged food, Monday to Friday                             11:00 to 13:00

Burwood Travis Courtyard Café      Open to staff only for coffee and pre-packaged food, Monday to Sunday        08:30 to 15.30

ENDS

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Page last updated: 8 September 2021

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