VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

A fresh approach to food at Canterbury hospitals

Monday 3 July 2017Media release3 minutes to read

Canterbury DHB has brought a range of services in-house, including all food services, and at Ashburton Hospital our orderly, cleaning and laundry services.

The move is the first time in 13 years that the DHB has managed these services itself. In March, Canterbury DHB announced it would take over management of all food services from existing provider Medirest, a subsidiary of Compass Group, after the contract expired on 30 June. This followed the decision in September last year not to sign up to the national food service contract.

Acting Chief Executive, Mary Gordon, says over 99 percent of staff had transferred from the previous Compass Group contract, and that food services would continue as usual.

“It's exciting to be welcoming around 300 new staff as a result of the transfer of services in-house. Our intention was that all staff were retained by Canterbury DHB and we are proud that almost all have opted to transfer to become Canterbury DHB employees.

“We are fortunate to have our own well-established, proven and fully-owned, Cook-Chill production unit so we will continue to use the same food production methods. This means we can make savings and deliver more than we could have on the national contract. As a result of the transfer of services any profits from café sales will now be funnelled back into the Canterbury health system.

“We're very thankful for the great service Compass Medirest has provided over the last 13 years. I would also like to thank them, their union, and all the staff who have worked cooperatively behind the scenes on the details to ensure the smooth transition for launch day.”

Food services at Canterbury DHB covers all the meals and beverages for patients, including those with a wide range of dietary requirements, Meals on Wheels, and the provision of food in cafés which are open to staff and the public at Christchurch Women's Hospital, Christchurch Hospital, Burwood Hospital, Ashburton Hospital and Hillmorton Hospital. The DHB prepares and serves more than one million patient meals each year and delivers more than 120,000 meals on wheels.

While there are no immediate changes planned for current menus, which enjoy high levels of customer satisfaction, over time there will be some enhancements to the range of healthy choices available, says Mary Gordon.

The DHB has also developed a new brand for the transferring services to recognise that it will be a separate ‘business unit' within the DHB. The new brand name for this branch of services – ‘WellFood – A fresh approach to food'– is a further signal of the desire to gradually “freshen” up the food options, says Mary Gordon.

“Entering this next phase is very exciting for Canterbury DHB – welcoming our new staff and continuing to enhance our food services for patients, staff and visitors – and to those receiving Meals on Wheels at home.”

ENDS

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Page last updated: 3 October 2018

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