VISITING HOSPITAL

All hospital visitors are encouraged to wear a medical face mask. Expand this message for information about visiting hospital. 

Last updated:
31 October 2024

Some visitor restrictions for all Health New Zealand | Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and we encourage all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.

To keep everybody safe:

  • Visitors or support people are advised to not visit our facilities if they are unwell. We advise that you do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are encouraged to be worn at all sites. Masks will be provided if you don’t have one.
  • Please practice hand hygiene with provided alcohol-based hand rub/gel

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear a surgical mask as a minimum – please use surgical masks provided.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours.

All visitors are encouraged to wear a medical face mask.

Parents/caregivers can be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where visitor restrictions might apply.

Patients and visitors can also read the additional COVID-19 related visiting guidelines .

Save the Emergency Department for Emergencies

Monday 12 September 2022Media release2 minutes to read

Save the Emergency Department for Emergencies

People in Canterbury are being reminded to save ED for emergencies, due to large numbers of people presenting with non-urgent conditions at Canterbury’s Urgent Care facilities and the Christchurch Hospital Emergency Department.

Te Whatu Ora Waitaha Canterbury Chief Medical Officer, Dr Richard French, says the additional demand is resulting in people seeking non-urgent care having to wait. 

“If you’re not sure how urgent your condition is, please call Healthline for free health advice any time of day or night by calling 0800 611 116. 

“Many colds and fevers are viral and can be treated at home. Our Stay Well This Winter booklet has been delivered to all Canterbury households and there’s also a wide range of information on self-care available on our website and on Healthinfo Waitaha.

“You can also see your local pharmacist for advice on medication and minor health concerns.

“Moorhouse Medical also has reduced hours for their Urgent Care facility again this week and will close this facility at 4pm during the week and 2pm at the weekend for the rest of September. The Riccarton Clinic or the 24-Hour Surgery are open their normal hours although also reporting high volumes of waiting patients. If it’s an emergency, please call 111.

 Please note: From August 2024 Moorhouse Medical no longer offers an Urgent Care clinic, please see our urgent care section for more information about urgent care services. 

“Please remember if you are really unwell, we want to see you. I apologise to those who are having to wait and understand that this can be particularly distressing when unwell.” says Dr Richard French.

There is no single condition causing the issue, it is a range of illnesses affecting the community.

“There is one really important action people in Canterbury can do to protect themselves and others: ensure all of their vaccinations are up to date including their second COVID-19 booster if eligible,” says Dr Richard French. 

ENDS

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Page last updated: 7 August 2024

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