VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

A visit to whānau in hospital people would be especially welcome during the nurses’ strike

Tuesday 8 June 2021Te Whatu Ora Waitaha Canterbury News2 minutes to read

Nurses, midwives and  healthcare workers’ strike,  June 9, 2021

Nurses, midwives and healthcare workers’ strike, June 9, 2021

 

Executive Director of Nursing for Canterbury DHB, Becky Hickmott says  “If you have a family member or support someone who will be in hospital on the day of the strike, you are welcome to spend extra time with them between 11am until 7pm this Wednesday, 9 June, when many NZNO members (nurses, midwives and healthcare assistants) across New Zealand will be on strike.”

“You’d also be most welcome to help with non-clinical tasks, but being there to support and reassure your family member or  the person you support is the most important thing,” she says.

 Hospital-based services in Canterbury will be severely affected but the Emergency Department, maternity services, emergency surgery, cancer care, the Renal Dialysis Unit and ambulances will all be operating.

While our focus will be on minimising the impact on patients, lower staffing levels will slow things down. Our staff would greatly appreciate your patience and understanding at this time. 

If you are unwell in Canterbury but it isn’t urgent phone your usual General Practice team for advice, day or night. Otherwise, access urgent care and emergency services as you usually would during the strike period.

Phone numbers for Canterbury Hospitals and Health Centres can be found here:

www.cdhb.health.nz/hospitals-health-facilities/

ENDS

 

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Page last updated: 10 June 2021

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