ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Care around the clock continues over the holidays

Friday 21 December 2018Media release2 minutes to read

Care around the clock

Care around the clock – make your GP team your first call

This summer, wherever your holidays take you around New Zealand, remember that you can still get free health advice whenever you need it.

From jellyfish stings, to jandal-induced injuries, a reaction to the Christmas ham or an allergy to the relatives, if you need health advice over the holidays you can call your own general practice team 24/7 for care around the clock.

Before you head off on holiday be sure to load your general practice’s number into your mobile phone, because when the doors are closed and the lights are out a team of registered nurses are ready to take your call – any time of day or night, including public holidays. 

You can meet some of the #carearoundtheclock nursing team and learn more about the service they provide here.

If you are heading away, make sure you pack enough of your regular medications for the duration of your holiday. If you’re going to need a repeat prescription while away, get it sorted before you leave town.

In a life-threatening emergency call 111. 

If you’re feeling anxious or just need someone to talk to you can call or text 1737 any time and you can speak to (or text) a trained counsellor free of charge.

For everything else, whether you’re holidaying in Wanaka or Whangamata, make your general practice team your first call. They can tell you what to do and where to go if you need to be seen urgently.

If you aren’t already enrolled with a general practice team use our handy general practice finder map.

Information for visitors to Christchurch

Visitors to Christchurch who need to see a doctor can visit one of the urgent care practices:

  • The 24 Hour Surgery – 401 Madras Street. Phone (+64) 3 365 7777
  • Moorhouse Medical – 3 Pilgrim Place, open 8am – 8pm daily. Phone (+64) 3 365 7900
  • Riccarton Clinic – 6 Yaldhurst Road, open 8am – 8pm daily. Phone (+64) 3 343 3661

Trusted health advice

You can also visit our HealthInfo website or your community pharmacy for health advice.

HealthInfo is a health information website that has information specific to Canterbury. It is written and approved by local doctors, practice nurses, hospital clinicians, and other healthcare professionals and features a mix of health information, fact sheets on different topics and descriptions of local health services.

ENDS

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Page last updated: 15 January 2019

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