VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Updated visitor guidance under COVID-19 Alert Level 1 for Canterbury DHB facilities

Friday 19 June 2020Media release3 minutes to read

THIS IS AN ARCHIVED PAGE. The advice and information contained in this page may not be current and it should only be used for historical reference purposes.
The DHB's visitor policy has again been updated as we navigate our way through COVID-19 alert level three

Changes have been made to the DHB's visitor policy

Please attribute comment to Dr Sue Nightingale, Chief Medical Officer, Canterbury DHB:

Under Alert Level 1 Canterbury DHB has begun to relax some of its visitor restrictions that were in place at its facilities under other Alert Levels as a precaution, to help stop the spread of COVID-19.

The public can expect to see fewer restrictions in place in terms of physical distancing requirements and visiting hours. We have already stopped screening people at the entrances to our facilities, however we encourage people to keep a record of where they go and when. This can be done by ‘checking in’ via the QR code at the entrances to our facilities, or keeping a diary note of where they go and when. This information is useful if we were to have a case and needed to advise the public.   

The main changes are to the visiting hours at Christchurch Hospital.

For most areas at Christchurch Hospital public visiting was previously condensed to between 3pm and 9pm. Visiting hours have now been extended to between 11am – 1pm and 3pm – 8pm.

There is still only one visitor at a time permitted for each patient, but it can be a different person each time. All people attending an outpatient appointment can have one support person with them. Parents and caregivers can be present in paediatric areas as normal.

There have also been some minor changes to visiting arrangements at our maternity facilities.

For women staying at Christchurch Women’s Hospital/Rangiora Health Hub maternity/Lincoln Maternity/Ashburton Maternity, partners can visit from 8am to 10pm. All other visiting is from 11am to 1pm and then 3pm to 8pm.

Burwood Hospital visiting hours are now 11am to 7pm daily.

Full details of further changes to visiting at other Canterbury DHB facilities are available on our website.

People should not come visiting a hospital if they are sick or have any flu-like symptoms. People should also keep up the good hygiene practices such as washing and thoroughly drying hands, and using hand gel where it is provided.

Anyone with symptoms of COVID-19 or flu-like symptoms should phone for advice. Either your own General Practice team or Healthline’s COVID-19 line 0800 358 5453.

The symptoms of COVID-19 are similar to common illnesses such as a cold or influenza. You may have one or more of the following:

  • a cough
  • a high temperature (at least 38˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose
  • temporary loss of smell.

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Page last updated: 25 September 2020

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