All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Children’s health

7 news items.

Media release

Escaping the ward with virtual reality

Monday 21 May 2018Quick Read

Teri Jackson was diagnosed with acute myeloid leukaemia (a cancer of the blood and bone marrow) just before her year 12... read more about Escaping the ward with virtual reality»


Media release

Strong commitment to new target focused on healthy kids

Tuesday 22 November 2016Quick Read

The Canterbury Health System is committed to the Government's newest health target ‘Raising Healthy Kids', which... read more about Strong commitment to new target focused on healthy kids»


Media release

Immunisation rates well covered for Canterbury

Tuesday 24 May 2016Quick Read

Protecting our vulnerable children from diseases is high on the radar for Cantabrians, according to the latest National... read more about Immunisation rates well covered for Canterbury»


Media release

Special donation is the next best thing to a fairy-tale

Thursday 26 November 2015Quick Read

A school girl who knows what it is like to be in hospital has spent hours making fairy dresses for Christchurch... read more about Special donation is the next best thing to a fairy-tale»


Media release

New interim Children’s Haematology and Oncology Centre (CHOC) opens

Monday 2 February 2015

Staff, patients and their families celebrated the opening of the new interim Children's Haematology and Oncology (CHOC)... read more about New interim Children’s Haematology and Oncology Centre (CHOC) opens»


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Page last updated: 15 September 2020

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