ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Dr Alistair Humphrey

16 news items.

Media release

Health Warning for swimming after heavy rainfall

Thursday 22 February 2018Quick Read

The Community and Public Health division of Canterbury District Health Board has issued a health warning for swimming... read more about Health Warning for swimming after heavy rainfall»

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Four gastro cases in Waiau, North Canterbury

Friday 18 November 2016Quick Read

Four people from the North Canterbury settlement of Waiau have contracted norovirus over the past two days. Two adults... read more about Four gastro cases in Waiau, North Canterbury»

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Media release

Gastro outbreak biggest risk for isolated Kaikoura residents now

Wednesday 16 November 2016Quick Read

Canterbury DHB's community and public health officials arrived in Kaikoura yesterday and are focusing on preventing the... read more about Gastro outbreak biggest risk for isolated Kaikoura residents now»

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Media release

Public health officials arrive in Kaikoura

Tuesday 15 November 2016Quick Read

Canterbury medical officer of health Dr Alistair Humphrey and two Canterbury DHB health protection officers flew to... read more about Public health officials arrive in Kaikoura»

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Media release

High Court ruling will help reduce alcohol harm

Friday 11 November 2016Quick Read

Canterbury Medical Officer of Health Dr Alistair Humphrey is welcoming a High Court ruling as a landmark case that will... read more about High Court ruling will help reduce alcohol harm»

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Media release

Call to action to quit

Monday 30 May 2016Quick Read

Canterbury smokers are being called to action to quit for the sake of their family and protect them from the dangers of... read more about Call to action to quit»

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Media release

Stay cool when you’re feeling hot, hot, hot…

Tuesday 22 December 2015Quick Read

​Summer has kicked off with a scorcher. With yesterday’s temperatures reaching well into the mid-30s, health... read more about Stay cool when you’re feeling hot, hot, hot…»

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Media release

Faecal contamination in Christchurch waterways

Friday 18 December 2015

New research shows wildfowl such as ducks and Canadian geese are the biggest contributors to faecal contamination in... read more about Faecal contamination in Christchurch waterways»

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Media release

Measles case prompts immunisation warning

Friday 11 December 2015Quick Read

Health officials have issued a measles warning following confirmation an infected tourist has visited Wellington,... read more about Measles case prompts immunisation warning»

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Media release

Health Warning Algal Bloom in Selwyn Waikirikiri River at the Whitecliffs Domain

Friday 4 December 2015Quick Read

The Community and Public Health division of the Canterbury District Health Board have issued a health warning after... read more about Health Warning Algal Bloom in Selwyn Waikirikiri River at the Whitecliffs Domain»

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Media release

Cycle lanes bring many benefits

Friday 4 December 2015Quick Read

The Canterbury District Health Board has submitted in favour of proposals by the Christchurch City Council to develop... read more about Cycle lanes bring many benefits»

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Media release

Look after yourself this Easter and school holidays

Tuesday 31 March 2015Quick Read

Cantabrians are reminded to look after themselves this Easter and school holidays by taking a few easy steps to stay... read more about Look after yourself this Easter and school holidays»

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Media release

Water is Canterbury’s most precious taonga

Friday 20 March 2015

Safe drinking water is something many of us in Canterbury take for granted. Dr Alistair Humphrey writes how this World... read more about Water is Canterbury’s most precious taonga»

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Media release

Health Warning – Toxic blue-green algae in Lake Pegasus

Thursday 12 February 2015Quick Read

The Community and Public Health division of Canterbury District Health Board has issued a health warning after... read more about Health Warning – Toxic blue-green algae in Lake Pegasus»

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Media release

Health warning lifted for Selwyn Waikirikiri River at Whitecliffs Domain

Thursday 5 February 2015Quick Read

Health warning lifted for Selwyn / Waikirikiri River at Whitecliffs Domain The Community and Public Health division of... read more about Health warning lifted for Selwyn Waikirikiri River at Whitecliffs Domain»

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Media release

Tobacco sales to under 18s disappoint

Thursday 5 February 2015Quick Read

The Canterbury District Health Board is disappointed three retailers sold cigarettes to underage volunteers last month.... read more about Tobacco sales to under 18s disappoint»

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Showing 1-16 of 16 results, page 1 of 1.

Page last updated: 20 December 2018

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