Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Sir John Hansen

8 documents.

Correspondence regarding the business case and redevelopment of Christchurch Hospital Campus

Any correspondence in the last six months between the executive management team and senior clinical staff/leaders about the refurbishment of Parkside hospital wards and the business case for Tower three and/or tower four AND any correspondence between Sir John Hansen and MoH staff in the last six months about the refurbishment of Parkside hospital wards and the business case for Tower three and/or tower four


More informationDownload pdf (7MB)

Primary birthing unit and endoscopy site

Correspondence between Norma Campbell and CoM, EMT & Sir John Hansen on primary birthing unit & endoscopy site since June 2019.


More informationDownload pdf (400KB)

Correspondence regarding the resignation of members of the Canterbury DHB EMT

  • For each of the seven departing executives (David Meates, Michael Frampton, Mary Gordon, Carolyn Gullery, Dr Sue Nightingale, Stella Ward and Justine White) please provide any correspondence between them and CEO David Meates or them and any CDHB board member (including chair Sir John Hansen) sent in the two week period before each of their respective resignation dates.
  • Please provide a copy of the resignation letters/notices for each of the seven departing senior executives.
  • Please provide the minutes and any other documents presented in the August 4 emergency board meeting.
  • Please provide a copy of the draft 2020-21 annual plan endorsed by the board during the August 20 board meeting.
  • Please provide any correspondence between CDHB management or the board and the Ministry of Health/Health Minister's office sent in August 2020.


More informationDownload pdf (10MB)

Correspondence regarding the resignation of David Meates and members of the EMT

  • All correspondence between David Meates and the board in the past three months.
  • A copy of David Meates resignation letter, and the resignation letter of all the other executives.
  • The minutes/ agenda and any documents presented at the emergency board meeting last week.
  • Any correspondence between board members and the ministry of health or minister of health regarding the resignations of the senior executives.
  • Any correspondence between the CDHB executive management team and the board/Lester Levy regarding cost-saving measures being considered as part of the 2020-21 annual plan.
  • Any communication from the Clinical Leaders Group regarding the resignations to the board or others in the CDHB management.


More informationDownload pdf (51MB)

Correspondence David Meates, MoH, Sir John Hansen and Lester Levy

  • Copies of correspondence between Mr Meates and the DHB board chairs (Dr John Wood and then Sir John Hansen) between 1 January 2019 and 5 August 2020.
  • Copies of correspondence between Mr Meates and crown monitor Lester Levy between 14 June 2019 and 5 August 2020.
  • Copies of correspondence between Mr Meates and the Ministry of Health between 1 January 2019 and 5 August 2020.


More informationDownload pdf (20MB)

Correspondence about Hospital facilities

All correspondence (including reports, letters, emails, texts) between the CDHB board chair Sir John Hansen, and the clinical leaders group, and Ministry of Health staff (including Crown Monitor Lester Levy) regarding hospital facilities from August 18 to September 18 2020.

All correspondence between the clinical leaders group and CDHB executive leadership team staff members regarding hospital facilities from August 18 to September 18 2020


More informationDownload pdf (23MB)

Correspondence regarding EY Report

All requests for reports by the board chair or any board member to EY since July 16, 2020
All reports provided to the board by EY since July 16, 2020.
All correspondence, including texts, emails, and conversations between Minister of Health Chris Hipkins and board chair Sir John Hansen from August 21-26.


More informationDownload pdf (400KB)

Cost of EY Report

Sir John Hansen has commissioned an external review/report. I’m concerned about this costly process coming at a time when he and the board are talking about cutting costs.
How much has the Ernst Young report that Sir John Hansen commissioned cost to date? What clinical experience or relevant health sector experience Sir John Hansen has?


More informationDownload pdf (300KB)

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Page last updated: 26 February 2021

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